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Q.01 What is eCommerce? Web Store? |
A.01 eCommerce is the process of selling and buying goods and
services on the Internet. It can be used as extension of your
business sales or you can exclusively operate your business sales through
the Web. A Web Store is the name given to the actual Web Site
that displays your products and does all of the shopping cart related
activities (taking orders, calculating taxes, charging credit cards,
etc.)
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Q.02 Is a Web Server required for ManageMore's eCommerce
solutions? |
A.02 No. In fact, ManageMore's eConnect™ product was specifically designed
to work on a stand-alone web server that can be hosted by a
third-party ISP.
The major advantage of this is that there is no additional hardware/software
to purchase, no security concerns to worry about, no high-speed data
connections required, and no maintenance and upkeep involved.
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Q.03 Do I have to use different Inventory Items for products sold
in the Web Store? |
A.03 No. ManageMore inventory is the same whether items are sold
on the Web or at the point of sale. The only difference is a setting
that tells ManageMore a particular inventory item is to be part of the
Web Store catalog. You can even use different prices for an item
that is sold on the Web versus a normal in-store sale.
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Q.04 Do I need a high speed data connection to my Web Store? |
A.04 Not if you host the eConnect Cart product on an
ISP's server instead of your own.
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Q.05 Do I need a Web Developer to help create my Web Store? |
A.05 Depends. The shopping cart software that is
included with eConnect Cart already has a simple wizard process that
will help customize the Web Store for you. However, if you want the appearance of your Web Store to feel like an
extension of the web pages from your corporate Web Site, you may
need someone versed in HTML.
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Q.06 How do I get images to appear for the products I plan on selling
at my Web Store? |
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A.06 ManageMore allows you to associate two different size graphic
images per inventory item. A small thumbnail size image and a
regular size graphic image. Sometimes, the manufacturer or vendor
can provide you these graphic images. More commonly, you will
have to have the pictures taken by a professional photographer and converted
to hi-res graphic images. You may also want to consider purchasing
a good digital camera that automatically produces your graphic pictures.
A few things to consider:
- Always store your graphic images as JPG or GIF file format.
Both of these formats render decent quality without the large file
size overhead.
- Purchase a graphics package to help you scale the images to
the size you need and possibly to do touch-up work on the image
itself.
- Store all your images in one central area of your hard drive for
easier access. Consider naming your thumbnail versions of the
image by adding a "t_" or "thumb" at the beginning of the filename
to quickly identify the differences in images.
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Q.07 Is there a limit to the number of web orders one can receive
using the eConnect Cart? |
A.07 No. The eCommerce Manager can easily handle thousands of
web orders a day.
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Q.08 How are the credit card web orders authorized ? |
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A.08 You have two choices. You can either process the
credit card while the customer is in the shopping cart system or
wait to process the credit card after you process the order on the
backend within ManageMore. If you are periodically running out of
stock, you may want to consider the later option.
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Q.09 How do I update my Web Store with new products and discontinue
sales of other products? |
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A.09 The most exciting part of the eConnect Cart is its ability
to handle almost everything at the back-end office. Without going
online to the internet, one can simply tag or untag inventory
items in ManageMore that are to be sold/discontinued from your Web Store.
You can also change pricing, taxes, graphic images used, and the
accompanying sales information for the product. Whenever you are ready
to update your Web Store, there are options within the shopping cart
software itself to synchronize its database with the inventory
within ManageMore.
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