|
Q.01 I want to move my software copy of ManageMore to a new computer
server. Do I have to re-install from my original CD? |
A.01 No. In fact, you could make things worse if you do this
and have upgraded to a newer versions of ManageMore since receiving
your CD. You only need to copy your entire ManageMore folder to
the new server hard drive. Additionally, any local settings that
you may have setup will be found in a file called mmwin.ini inside your
Windows folder. Copy this file over to your new computer if you
do not want to reset your local settings again.
|
|
Q.02 The program is informing me to update my software revision.
What should I do? |
A.02 Intellisoft always recommends keeping your
software up-to-date. The new features and improvements that
are made on our incremental releases can be a big time-saver in many
cases. However, please keep in mind that software updates can
sometimes take considerable time to accomplish and is probably best
done as an after hours activity.
|
|
Q.03 When I try to open the company database, I get a message that
says "Security System Error - File not Found". What is this? |
A.03 This error occurs because you are missing security files
in the data path of your company folder. Please confirm that the
data path for your company is correct.
|
|
Q.04 When I try to open the company database, I get a message that
says "Hardware Key Not Found or System Date is Incorrect" and I cannot
login to the program. How do I fix this? |
|
A.04 If your license of ManageMore came with a hardware
key, then you must have your hardware key installed at all
times. ManageMore expects to see the Hardware Key periodically
to ensure that the program is a legitimate registered copy. This
error only occurs if you have removed the hardware key from your system
or if you are running on a network and the computer that has the hardware
key has not entered ManageMore recently.
Another possibility for this error is that your computer system date
is incorrect. ManageMore does not allow you to back date your
computer date and will report this error accordingly. If you are
on a computer network, this error can be caused by any computer with
the wrong date attempting to gain access into ManageMore. To avoid
this possibility, you should have your network administrator setup all
workstations to synchronize the date and time with the server at each
login.
|
|
Q.05 When I try to add a new record to the database I get an error
that says "Possible data corruption in file (1477) attempting to access
a record from the xxxxx.mdf file". What is this and how do I fix
it? |
A.05 This error occurs when ManageMore detects a problem
with stability of one of your data files. This problem usually
occurs after a failed write attempt from some previous transaction.
Typically, a power failure, brown out, or faulty equipment/cabling is
to blame for this error, but can also occur on computer networks that
are not configured correctly. We typically recommend you consult
with our tech support regarding all database corruption issues, but
the following is a general guideline you can follow:
- Make sure a recent backup was made of ManageMore. Do not
perform another backup over your last good backup, or you will lose
the possibility of restoring the last known good backup prior to your
database failure.
- Using the Database Manager tool found under File... Maintenance...
Database Manager, tag all files and choose the "SCAN" option. (NOTE: This
can take some considerable time)
- At some point, the process will halt on the offending file that
is corrupted. Make note of the file, and proceed with scanning
the rest of the files on the list.
- After completing the scan process, you should now have a list
of offending files that have a database corruption issue. Tag
each one of these files, one at a time, and proceed to use the "FIX"
option for each file in question.
- Pay close attention to the final information that displays when
the FIX operation completes. It will state the number of records
in the file versus the number of records recovered. If the difference
in total records versus recovered records is large, consider restoring
your entire database from the last good backup accomplished.
If after fixing your problem, the error occurs again after a short
period of time, you may have a more serious hardware issue or a workstation/server
setup issue to contend with. Please contact tech support for further
assistance.
|
|
Q.06 When I try to update my software via the internet, I get an
error that says "Invalid handle passed to function". My internet
connection seems fine, what is the problem? |
A.06 Extremely old versions of ManageMore (Version 2.0
or less) may require a new webinfo.dll
file to be uploaded from our web site at
http://www.managemore.com/webupdate.htm
or you do not have an internet connection available.
|
|
Q.07 After performing a routine Database Manager Build process, I received
a warning that says "One or more database files have lost records...".
What is the problem? |
|
A.07 The build process in Database Manager is intended to re-synchronize
the keyed order of files only. In layman terms, it re-sorts your
database in alphabetical or numerical order. However, it is not
expecting to find database corruption issues during the building process.
When it does, it sometimes gives up and inadvertently truncates a portion
of your database. The error message is designed to warn you that a
Database Manager Build process started with xxx records and ended up with
yyy records. A column appears on-screen displaying the files that
received the errors and the number of records lost.
If the amount of records is minimal and on related to files of little
importance, then do not worry about the message. However, if it
has occurred on critical files like your customers or invoices, then
you may need to consider restoring ManageMore from your last backup.
|
|
Q.08 When I try to add a new record to the database I get an error
that is similar to "An error (Creates Duplicate Key (40)) was
experienced when attempting to update a record from the file".
What is this and how do I fix it? |
|
A.08 You are attempting to add a record which contains
a field value that is supposed to be unique, and yet another record
in that same database already contains that value. For example,
you are trying to create a chart of account record with a GL account
number field that already exists in the database; or a customer record
with a customer account number that already exists in the database;
or an employee record with employee initials that already exists in
the database. Unique field values are usually the first
or second field on a form window. Simply change the value to something
else and re-attempt saving the record. If there error occurs as soon
as you attempt to add a new record, your problem may be that an already
existing record is saved on file with a blank unique identifier.
This is sometimes caused by someone previously entering a record in
the database and then suddenly rebooting the computer or experiencing
a power failure during data entry. Remove this incomplete record
from the database should correct the problem.
|
|
Q.09 Every time I open ManageMore from a different workstation, I
get prompted to select the program's data path. Is it supposed
to be like this? |
A.09 Nope. This is a somewhat common problem that occurs
when a network administrator is a bit untidy in his/her mapping of network
drives throughout a computer network. All workstations that
reference ManageMore, need to do so with the same network drive letter
or UNC path. If not, ManageMore will keep bouncing back and forth
between the two different data paths found on your network.
|
