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Here you will find information on pass code issues
and lock-out conditions that sometimes occur when using
Intellisoft products. Like most
commercially sold products today, copy protection
techniques and security controls are embedded into our
software to help prevent software
piracy, limit security breaches, and in some cases help improve
our
collections efforts. Whether you refer to it as a web code,
pass code, or password... it all references the
same principle... a lock-out condition where one cannot
access a feature or continue further within the program
without a special code (similar to PIN numbers
with Bank Cards and Credit Cards). Other lockout
conditions can occur within ManageMore that sometimes
do not even request a pass code for correction.
Below, we have listed several common lock-out conditions
and remedies to those problems. Unfortunately, in many cases, the only remedy to
resolve these lock-out conditions is to
contact us. If a pass
code entry field is being requested, DO NOT make
attempts at guessing at the pass code or using older pass
codes you have used in the past. Not only will guessing
at a pass code not work, it will definitely cause the
ManageMore program to think you are "hacking" and may
worsen the situation.
Activation Code An activation code is used
to initially register a ManageMore software license.
You should receive this activation code via email after
purchasing your ManageMore program. If you
did not receive this email or have lost the email,
please
click here to have your activation code emailed to
you again.
Monthly Pass Code or Temporary Lockout (Code 101a) The monthly pass
code lockout is our most common pass code
and is actually an intentional monthly software
lockout feature intended for financing or
leasing the ManageMore business software suite or its
software modules. This lockout feature is clearly
explained in our software license agreement and always
happens somewhere between the 1st and 10th of every month
during the business week only (i.e. Monday-Friday).
Customers who have fully purchased the ManageMore business
software may receive this code on the subsequent month
only as confirmation that prior full payment was in good
standings (e.g. Business check cleared, Credit Card not
reported stolen, etc.). If
you have received this type of monthly lockout cod, there are actually a few ways to get this common pass
code without contacting Intellisoft: 1. Appearing on
the pass code window, will be a button that says "Get
Web Code". If your computer is connected to the
internet or contains a modem and phone line for
connection to the internet, pressing this button will
immediately retrieve your pass code if your account is
in good standings. (This is the recommended method
for retrieving this monthly pass code) 2. Customers
who are receiving a monthly statement via
mail will find their pass code printed on the statement
if their account is not past due and in good standings.
3. Contacting are company directly during office hours
is your last option if the two options above do not work
for you.
Note: If you have fully purchased the
ManageMore software and continue to receive monthly
interruptions from this pass code, please contact our
customer service department immediately.
Hardware Key Missing If your
current license of ManageMore requires a hardware key,
then this device must be connected to a computer that
frequently enters the ManageMore program (at least once
every 24 hours). Network users can place the
hardware key on any computer on the LAN, but it must be
able to enter the ManageMore program once a day.
Most users place the hardware key on the computer that
tends to login to ManageMore most often or the computer
that logins into ManageMore first in the morning.
Alternatively, you can choose a less often used computer
on the network to login to ManageMore and then leave the
computer on indefinitely. Date Pass Code Lockout
The ManageMore program does not easily allow the
user to change the computer system date at will.
Altering the computer date back and forth will be
interpreted by the ManageMore program as an attempt to
thwart security measures and will cause a security
breach. In most cases, placing the computer date
back to the date that the ManageMore program says you
should be on, will eliminate this error and allow you to
continue working in the program. This lockout
condition is actually quite rare since computers don't
normally lose track of their date and time on a
continuous basis. Furthermore, there is no
valid reason we have ever encountered for someone
wanting to purposely alter their computer date radically while
working with ManageMore (or any other software for that
matter). ManageMore software already allows you to
back date and future date invoices within the program,
without the need to manually alter your computers clock
date. If this lockout condition occurs and you are
unable to correct it, please contact Intellisoft.
Hardware Key Not Activated
This condition occurs if you have not yet registered the
program. Before you can install the hardware key,
you must go to the menu under File... Register
Program... and follow the directions that subsequently
follow. Afterwards, you will be able to create a
new company profile and begin use of the ManageMore
business software. Upgrade
Build Error This condition occurs when you
have attempted to upgrade your software program after
your subscription plan has expired with Intellisoft.
You must restore from your backup and contact
Intellisoft regarding our annual subscription plans.
Borrowing someone else's upgrade disk or attempting to
get the latest version of ManageMore without being on
active support is illegal! |
