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Q.01 What Point of Sale hardware devices does ManageMore support? |
A.01 ManageMore supports nearly all POS devices including electronic
cash drawers, receipt printers, barcode scanners, magnetic card readers,
signature capture pads and pole displays. Please refer to the
requirements page for specific models
and configurations needed.
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Q.02 Can I use any Barcode Scanner with ManageMore? |
A.02 ManageMore currently supports keyboard interface Barcode
Scanners with true <Tab> suffix termination. This is
approximately 90% of all barcode scanners on the market. Some older
Barcode scanners that use <Ctrl-I> as a terminating Tab character will
not work properly or may require some special programming in order
for them to properly work in a Windows environment. Please refer to the
requirements page for specific models
that have been tested and are compatible with ManageMore.
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Q.03 Does ManageMore support Credit Card Authorization? AVS? |
A.03 ManageMore offers integrated credit card authorization for a
seamless point-of-sale transaction. Using our Intellicharge
interface, one can support credit card authorization at the point of sale
and utilize all popular features like Address Verification System (AVS) or CVV2.
Intellicharge even supports debit card processing as well.
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Q.04 Does Intellisoft sell Point of Sale equipment? |
A.04 Intellisoft occasionally has special offerings and bundled
packages that include POS equipment, but we are not in the business
of turnkey solutions. In general, customers will save hundreds,
even thousands of dollars by simply purchasing POS equipment directly
from Computer Hardware vendors. Our sales department will be more
than happy to point you in the direction of several reputable POS dealers
nationwide.
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Q.05 Why does my 40 column Receipt Printer seems to print incorrectly? |
A.05 ManageMore supports several invoice formats for a variety
of printers. You must be certain that you have chosen Form 2 for
40 column draft invoice receipt.
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Q.06 My Barcode Scanner doesn't seem to work properly? Why? |
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A.06 Many Barcode Scanners require an initial configuration setup
prior to using. You must be certain that the Barcode Scanner supports
the barcode symbology you are using and that the scanner uses an ASCII
09 <Tab> suffix termination. Please refer to the documentation
provided by your Barcode Scanner for further assistance. ManageMore
recommends and uses Full Extended Barcode 39 symbology with its Barcode
Pro add-on module, but will support any barcode symbology that is already
present on merchandise, as long as the Barcode Scanner can read it.
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Q.07 My Electronic Cash Drawer doesn't seem to automatically open?
Why? |
A.07 Electronic cash drawers open based on a special ASCII character
or sequence of characters sent along with a printed receipt. ManageMore
comes preset to send ASCII 07 to open a cash drawer because this is
the most common factory default. However, if your cash drawer
requires more ASCII characters or a different ASCII character... please
refer to ManageMore Setup POS... Cash Drawer.
Also, make sure to close your company and re-login to your company after
making setting changes to the cash drawer. ManageMore only observes
the cash drawer settings after opening company.
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Q.08 My magnetic card reader doesn't seem to properly read the credit
card. Why? |
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A.08 Either your card reader settings are incorrect, you are
swiping the credit card at the wrong place in ManageMore, or the credit
card you are using is worn out or badly scratched. You must
also be certain that you are using a keyboard/USB interface Magnetic card
reader. Switch Settings for your Magnetic card reader should be as
follows:
Track 1,2,3=ON
Start/End Sentinel Characters=ON
Carriage Return= OFF after each track except the last track
Speed Settings=80 CPS (although this value can vary slightly without
problems)
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Q.09 My Pole Display doesn't seem to be working properly. Why?
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A.09 You must be certain that all serial port settings match
that of the pole display. COM port, baud rate, data bits, stop
bits and parity are all critical settings for properly communicating
via a serial connection. USB pole displays still expect you to
setup the COM port settings correctly as well. Also, make sure to close your company and
re-login to your company after making setting changes to the pole display.
ManageMore only observes the pole display settings after opening company.
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Q.10 Why can't I get my Pole Display to work correctly over a remote
computer session? |
A.10 Most Pole displays operate via a serial connection to the
computer. Unfortunately, most remote communication programs (i.e.
pcAnywhere, Citrix, MS Terminal Server, etc.) do not allow redirection
of serial port devices.
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Q.11 Can ManageMore track my salesperson's commissions for items
sold? |
A.11 Each item in inventory can be easily setup for commission
purposes. There are several sales incentive that you can choose
from including commissions based on sales percentage, flat amount, gross
profit, and a tier level commission structure for selling xx quantity
of a product over a period of time. Chargeback on commission is
handled automatically as items on invoices are refunded to the customer.
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Q.12 Can ManageMore support different item prices for different customers? |
A.12 Yes. There are several price structures that can be
setup per item to give special customers a different price automatically.
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Q.13 Can I tell ManageMore to not allow price changes during the
point of sale? |
A.13 ManageMore's POS design is extremely flexible. Each
item in inventory can be setup to allow or disallow the modification
of its description, quantity or price. You decide which items
have rigid price structures and which ones can be changed on-the-fly.
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Q.14 I have some products that I bundle together as a special priced
item. Can ManageMore handle this type of sale? |
A.14 Absolutely. This is referred to as a kit configuration
and is a special item that is comprised of other items in your inventory.
Selling this one kit item will automatically reduce inventory on all
of its components.
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Q.15 Can ManageMore handle rebates and coupon offerings at the point
of sale? |
A.15 Yes. There are two different ways of handling this.
One can either create a special item code to represent coupons and classify
it as a redemption item in inventory, or one can use the discount field
at the point of sale for applying a global reduction in price on the
entire invoice.
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Q.16 We ship many of our products to our customers. Can ManageMore
handle freight related charges? |
A.16 Yes. ManageMore's inventory not only allows you to place
a freight charge on an invoice, but can also calculate the freight charges
using our built-in freight estimator. You can also reference invoices
with the shipping carrier that will deliver the goods and even apply
special shipping instructions on the invoice. There is even a
place for recording the carriers tracking number when it leaves your
location.
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Q.17 Does ManageMore help track varying warranty/guarantee
policies on products? |
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A.17 Yes. ManageMore's inventory can be associated to a
warranty code that instructs the POS on each item's return period.
When customers return any prior purchases, ManageMore will
immediately notify/prohibit the cashier from returning any items
past its original return policy. Manager override can be setup
to allow returns of warranty expired items. |
